Keterangan :

Long wait in a queue frustrates callers and leads to high abandon rate. This situation can be prevented with the
CallBackConnect Solution. It allows organizations to identify callers that will have a long wait and offer them
the option of a callback when their turn arrives to speak to an agent. This means callers do not wait until they are
frustrated, agents are not stressed out, staffing costs remain under control and the company brand remains Customer Responsive